At Novabet88, we believe gambling should always be a source of entertainment — never stress, never hardship. We have built a full suite of responsible gambling tools and policies to help every Malaysian player stay in control. This page explains those tools, our 21+ requirement, and where to find help if you need it.
Every tool on this page is available free of charge to all registered Novabet88 members. You can activate or adjust these settings through your account dashboard or by contacting our support team at any time.
Set a maximum deposit amount per day, week, or month directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. Limit reductions take effect immediately; increases require a 7-day cooling-off period.
Decide in advance how long you want to play per session. When your chosen time limit is reached, you will receive a notification and your session will be automatically closed. You can set daily or weekly session time caps on your account.
Need a short break? Activate a cooling-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During this time your account will be inaccessible for gambling. You can re-enable your account after the period ends by contacting support.
For players who need a longer break or wish to permanently stop gambling on Novabet88, self-exclusion is available for periods of 6 months, 1 year, 5 years, or indefinitely. Once activated, self-exclusion cannot be reversed for a minimum of 6 months.
In addition to deposit limits, you may set a maximum net loss threshold per day, week, or month. When you approach 80% of your loss limit, you will receive a notification. Once reached, betting activity will be suspended until the period resets.
Enable periodic in-session reminders that show you how long you have been playing and how much you have wagered in that session. These prompts appear at intervals you choose — every 30 minutes, 1 hour, or 2 hours — and give you a moment to pause and decide.
Novabet88 enforces a minimum age of 21 years for all gambling activity on the platform, without exception. This applies to every player across Malaysia — whether you are registering from Kuala Lumpur, Penang, Johor Bahru, or anywhere else in the country.
Age verification is not a formality at Novabet88 — it is a mandatory step in the account lifecycle. All Members must complete KYC verification before their first withdrawal, and we reserve the right to request identity documents at any point during the account's lifetime.
If an account is found to belong to a person under 21 years of age, the account will be immediately and permanently closed. Any deposits made will be returned to the original payment method after deducting any losses incurred. No winnings or bonuses will be paid out.
Problem gambling often develops gradually. The warning signs are not always obvious, especially when you are in the middle of them. This self-assessment list is not a clinical diagnostic tool — it is a straightforward prompt to help you reflect honestly on your gambling habits.
If you answer "yes" to two or more of the questions below, we strongly encourage you to use one of Novabet88's responsible gambling tools or to speak with a professional support service. There is no shame in recognising a problem and addressing it early.
All responsible gambling tools at Novabet88 are designed to be straightforward to activate. You do not need to speak with a support agent to use them — most can be configured directly within your account settings. Here is how each tool works in practice.
Access your account on any device. All responsible gambling tools are available across desktop and mobile interfaces. No app download is required to access these settings.
All tools are grouped under a dedicated Responsible Gambling section in your account settings. From here you can view your current limits, set new ones, or activate a cooling-off period or self-exclusion.
Select from deposit limits (daily/weekly/monthly), loss limits, session time limits, reality check intervals, cooling-off periods, or self-exclusion durations. You can apply multiple tools simultaneously for stronger protection.
All limit reductions and restrictions take effect the moment you save them. There is no waiting period for reducing limits or activating exclusions. For limit increases, a 7-day cooling-off period applies to prevent impulsive changes.
If you prefer assistance activating any responsible gambling tool, our support team is available 24/7. Email us at [email protected] and we will process your request promptly — even during Malaysian public holidays.
6 months to permanent. Cannot be reversed within minimum period.
High Protection24 hours to 6 weeks. Temporary pause on all gambling activity.
Quick AccessDaily, weekly, or monthly. Reductions are instant.
RecommendedSession caps with automatic logout when your limit is reached.
Popular ChoiceProblem gambling affects people across all backgrounds — it is not a reflection of character or intelligence. Recognising the signs early is the most important step toward addressing it.
Borrowing money to gamble, struggling to pay regular bills, selling personal items, or taking loans to fund betting activity.
Feeling anxious or irritable when not gambling, using gambling to cope with stress or negative emotions, feeling guilty after sessions but continuing anyway.
Hiding gambling activity from family, lying about how much you play or spend, skipping work or social commitments to gamble instead.
Betting more to try to recover losses, extending sessions well beyond planned duration, increasing bet sizes after a losing streak hoping for a recovery.
If gambling is causing you stress, financial difficulty, or conflict with the people around you, please reach out to one of the following organisations. All services are confidential. Seeking help is a sign of strength — not weakness.
Malaysia's national social welfare helpline, operated by the Ministry of Women, Family and Community Development. Provides counselling referrals for gambling-related concerns and financial distress.
A leading international provider of problem gambling support, information, and counselling. GamCare offers free, confidential advice and connects individuals to trained counsellors. English-language service.
A fellowship of individuals who share their experience, strength, and hope with each other so they may solve their common problem and help others recover from a gambling problem. Meetings available in Malaysia.
Our own support team can assist you in activating any responsible gambling tool on your account — including immediate self-exclusion. Available 24/7 with no wait required. All requests are handled confidentially.
A healthy gambling community is more valuable to Novabet88 than any short-term gain. We actively monitor for signs of problem gambling behaviour — unusual deposit patterns, rapid loss sequences, and other indicators — and may reach out proactively to offer support. We do not view responsible gambling as a regulatory checkbox. It is a genuine part of how we operate.
Our platform serves players across Malaysia — from Penang to Johor Bahru, Kuala Lumpur to Petaling Jaya — and we take the trust each one of those players places in us seriously. If you are ever unsure whether your gambling habits are healthy, please use our tools or reach out to a support service. We will always support you in doing the right thing, even if that means stepping away from the platform entirely.
Set your limits, know your tools, and enjoy Novabet88 the way it was meant to be experienced — as entertainment. Hundreds of thousands of Malaysian players do it every week. Join them, and play responsibly.
For players aged 21 and above only. See our Terms & Conditions and Privacy Policy for full details.